FREQUENTLY ASKED QUESTIONS
1
Can I return or exchange my online order?
Please be aware, all sales are final once shipped. The Florida Roots does not accept returns on any online purchases. Due to the limited availability and weekly change in inventory offered, we do not accept changes or cancelations 24 hours after an order is placed. Should you place an order and need to make a change simply connect with our team within 24 hours of placing the order. If contacted after 24 hours we will do our best to accommodate change requests but can not guarantee a change can be made pending where your order is in the fulfillment process.
2
When will I receive my plants?
Online orders are processed within 3-5 business days. Transit time varies based on shipping method selected at checkout. Typical turnaround time from ordering to delivery at your door is about 2 weeks.
3
What should I do if my order arrived damaged?
If your plant arrives damaged or in poor condition please contact us within 24 hours of delivery at thefloridaroots@gmail.com. Customer must be able to provide proof of the issue at hand (either through photo or video) so our team is able to assess and quickly handle any problems that may arise. We ask that customers do not make changes or alterations to the plant prior to contacting our support team. Failure to contact us within the 24 hour window, provide proof of the issue or alter the plant may void refund/replacement opportunity.
4
Is there a guarantee on plants?
Because these are live plants we do not offer lifetime guarantee as proper care falls on the purchaser once the plant is out of our care. However, should your plant arrive damaged or in poor condition please connect with our support team upon arrival so we can make it right!
5
What can I expect when receiving a The Florida Roots package?
Your plants are carefully wrapped and packed to prevent soil and plants from shifting while in transit. We use biodegradable packing peanuts in our shipments, these can be composted or dissolve in water dispose of them. All plants, unless stated in the description, will arrive in their grow pot.
To best acclimate your plant to its new environment we recommend leaving it in its grow for 2 weeks before repotting.
QUESTIONS OR CONCERNS?
EMAIL US AT THEFLORIDAROOTS@GMAIL.COM